Privacy Policy

Sprung Floor is committed to protecting your privacy and handling your personal information responsibly and securely.

Sprung Floor is a trading style of Courtship Limited, registered in England & Wales under company number 02160429.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or enquire about our sprung flooring products and services.

Information We Collect

We may collect personal information when you contact Sprung Floor, submit an enquiry through our website or communicate with us by telephone or email.

This information may include:

Your name
Email address
Telephone number
Company or organisation name
Property or project location
Details about your sprung flooring requirements
Information you provide through website forms
Records of correspondence with us
Technical information relating to your use of our website

We only collect information that is relevant to responding to enquiries, providing our services and operating our website.

How We Use Your Personal Information

We may use your personal information to:

Respond to enquiries
Discuss your sprung flooring requirements
Provide information about our products and services
Prepare quotations or proposals
Arrange site visits, surveys or installations
Manage projects and customer relationships
Process and maintain business records
Improve our website and services
Meet legal, regulatory and contractual obligations
Prevent fraud, misuse or security threats

We will only use personal information where we have a lawful basis to do so.

Lawful Basis for Processing

Under UK data protection law, we may process your personal information where:

You have given your consent
Processing is necessary to take steps before entering into a contract
Processing is necessary to fulfil a contract with you
We have a legitimate business interest that does not override your rights
We need to comply with a legal obligation

The lawful basis used will depend on the reason your information has been collected.

Website Enquiries

When you submit an enquiry through the Sprung Floor website, we use the information provided to understand your requirements and respond to your request.

We may contact you using the telephone number or email address you provide because this allows us to discuss your enquiry and provide relevant information about our services.

Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and improve its performance.

Cookies may collect technical information such as your browser type, device type, pages visited, approximate location and how you interact with the website.

Where required by law, non-essential cookies will only be used after you have provided consent.

You can also manage or disable cookies through your browser settings.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where this is necessary to provide our services or operate our business. These may include:

Contractors and installation teams
Professional advisers
IT and website service providers
Hosting providers
Analytics providers
Payment and accounting service providers
Regulatory authorities where required by law

Where third parties process personal information on our behalf, we expect them to handle it securely and in accordance with applicable data protection legislation.

Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

Access to personal information is limited to individuals and service providers who require it for legitimate business purposes.

While we take reasonable precautions to protect information, no internet-based system can guarantee complete security.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may vary depending on the nature of your enquiry, whether you become a customer and any legal, accounting or regulatory requirements that apply.

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

Your Data Protection Rights

Under UK data protection legislation, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of how your information is processed
Object to certain types of processing
Request the transfer of your information where applicable
Withdraw consent where processing relies on consent

These rights are subject to certain legal limitations and exemptions.

Marketing Communications

We may send marketing communications where you have provided consent or where we have another lawful basis to do so.

You can ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe option provided within relevant communications.

Third-Party Websites

Our website may contain links to websites operated by third parties.

Sprung Floor is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

Children's Privacy

Our services are intended for businesses, organisations and adults seeking sprung flooring services. We do not knowingly collect personal information from children through our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we process personal information.

The latest version will be published on the Sprung Floor website.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your data protection rights, please contact us through the details provided on our website.